Not receiving email notifications

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Hello Varun,

Thank you for bringing this to our attention. We'll be looking into this now and will get back to you shortly.

All the best,
Pawel
MUBI Support Team

Hi Varun,

Your email bounced back in late Nov 2011 for the following reason:

450 4.2.1 The user you are trying to contact is receiving mail at a rate that prevents additional messages from being delivered.

When our system receives a bounce it then prevents future deliveries. We are looking to expose these errors directly in your account page so that you can be made aware that you are not receiving notifications immediately. In the meantime I have cleared the bounce so you should start receiving mail from us again.

Thanks,
Gabe

Thank you very much!

Same problem as Varun here. I'm not able to receive any kind of email notifications since 2 or 3 days ago. Please help! Thanks!

Hello Grey Daisies,

It's done and done—you will now be receiving the notifications as normal. Thank you for your patience and please let us know if there is anything else we may help with.

All the best,
Pawel
MUBI Support Team

Thank you very much Pawel!

Hi, I also am not receiving email notifications on twitter, my settings are all correct!
Thanks,
David.

Hi David,

Sorry for this problem. May I ask which settings you are talking about, on Twitter or on MUBI?
You can get to your Twitter settings on MUBI here and check or unchek what you want to tweet:
http://mubi.com/twitter/settings

And so far I can see that you are not following MUBI on Twitter, could you please follow MUBI to see if that makes a change?

Sorry again for the inconvenience, I hope we have this fixed soon.

Best regards,
Maximilian
MUBI Support Team

Dear David Byrne,

I love your music. Also, your support request is just as much of an enigma as your lyrics. We don't send any email notifications that have anything to do with Twitter. We have email notifications on MUBI and we have Twitter integrated posting on MUBI, but we don't really have any combination of the two.

Please clarify for us specifically what you are expecting that does not happen.

Thanks,
gabe

I have also not been receiving email notifications for a while now--probably just shy of a month.

@Mike - We received a spam report from your email address on Feb 11. I've cleared it now so you should receive further emails, however I would ask that you please use the unsubscribe links rather than reporting spam as this is damaging to our email reputation which is why we do not send any emails after someone reports us for spam.