Keep getting 'Do not honor"

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Hi, I'm trying to register (got here by the bravia offer) to check out your service, and I krrp getting the 'DO NOT HONOR' message when I enter my card information. It's a visa and I'm from Poland (bank: Mbank). Card works fine on steam, paypal, playstation store, android market, appstore and everything else. How can I give you my money?:)

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Pawel February 24, 2012 18:38

Witam Marta,

Nie jestem pewien jakiego typu kartę używasz? Obecnie akceptujemy jedynie karty kredytowe, chociaż czasami jest się zdarza (w zależności od banku i kraju) że nasz system jest w stanie przyjąć zapłatę z karty debetowej.

Służę pomocą jeżeli pojawią się jeszcze jakiekolwiek wątpliwości.

Pozdrawiam,
Paweł

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- Marta February 29, 2012 20:57
  
  Mbankowa z delfinkiem, aczkolwiek aktywowane są na niej płatności elektronieczne i w internecie działa jako kredytówka. Tzn, tak mi się wydawało do tej pory.
  Rozważacie może alternatywne płatności typu paypal albo playstation store dla Polski ?
  
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Witam Marta, Nie jestem pewien jakiego typu kartę używasz? Obecnie akceptujemy jedynie karty kredytowe, chociaż czasami jest się zdarza (w zależności od banku i kraju) że nasz system jest w stanie przyjąć zapłatę z karty debetowej. Służę pomocą jeżeli pojawią się jeszcze jakiekolwiek wątpliwości. Pozdrawiam, Paweł

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Rinu February 28, 2012 19:00

Hi,

I have exactly same problem. I am using a debit card VISA (used only for electronic transaction). My bank is mBank Czech Republic, my account has enough cash, the card expires in two years and I can pay with it in other websites.So everything should be okay.

Do I understand you, Pavel, correctly that you don't support debit cards but only credit cards? (Sorry, I don't speak Polish.)

Thanks for this website. It's a wonderful idea! There is so many movies I'd like to see but they are only screened at festivals on the other side of planets :).

Good luck.

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Hi, I have exactly same problem. I am using a debit card VISA (used only for electronic transaction). My bank is mBank Czech Republic, my account has enough cash, the card expires in two years and I can pay with it in other websites.So everything should be okay. Do I understand you, Pavel, correctly that you don't support debit cards but only credit cards? (Sorry, I don't speak Polish.) Thanks for this website. It's a wonderful idea! There is so many movies I'd like to see but they are only screened at festivals on the other side of planets :). Good luck.

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Pawel February 28, 2012 22:52

Hello Rinu,

Yes—as of now our system accepts only credit cards. Debit cards are not supported I'm afraid.

Thank you for your enthusiasm and support! If for the reason mention above you will not be able to subscribe like us on Facebook: http://www.facebook.com/MUBIdotcom and follow on Twitter: http://twitter.com/MUBIdotcom in order to receive the latest updates on our Festival partnerships, thanks to which you may enjoy free content.

All the best,
Pawel
MUBI Support Team

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Hello Rinu, Yes—as of now our system accepts only credit cards. Debit cards are not supported I'm afraid. Thank you for your enthusiasm and support! If for the reason mention above you will not be able to subscribe like us on Facebook: http://www.facebook.com/MUBIdotcom and follow on Twitter: http://twitter.com/MUBIdotcom in order to receive the latest updates on our Festival partnerships, thanks to which you may enjoy free content. All the best, Pawel MUBI Support Team

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romr March 14, 2012 19:34

Hello,

My subscription resulted with

Your credit card information was invalid
Do Not Honor

For sure my card is a credit Visa-type one. It was issued by Nordea Bank Polska SA.

Are there any limitation on credit cards You accept?
Regards,
Roman

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Hello, My subscription resulted with Your credit card information was invalid Do Not Honor For sure my card is a credit Visa-type one. It was issued by Nordea Bank Polska SA. Are there any limitation on credit cards You accept? Regards, Roman

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Maximilian (Employee) March 15, 2012 11:00

Dear Roman,

our system accepts Visa, Mastercard, and (in North America only) AmericanExpress.
Sometimes even cards being from VISA, can be handled as debit cards by your bank.
So please contact your bank and check with them as what your card is registered.

If it is a real credit card and your problem persists, please tell me and we'll dig a bit deeper to solve this problem.

I hope you can enjoy some great films on MUBI as soon as possible.

Best regards.
Maximilian
MUBI Support Team

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Dear Roman, our system accepts Visa, Mastercard, and (in North America only) AmericanExpress. Sometimes even cards being from VISA, can be handled as debit cards by your bank. So please contact your bank and check with them as what your card is registered. If it is a real credit card and your problem persists, please tell me and we'll dig a bit deeper to solve this problem. I hope you can enjoy some great films on MUBI as soon as possible. Best regards. Maximilian MUBI Support Team

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romr March 15, 2012 13:26

For certain my card is a credit one. A bank employee found out that transactions submitted by MUBI had accompany no charge.

Could it be a failure in Your payment engine?

Thanks,
Roman

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For certain my card is a credit one. A bank employee found out that transactions submitted by MUBI had accompany no charge. Could it be a failure in Your payment engine? Thanks, Roman

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Maximilian (Employee) March 15, 2012 13:31

Dear Roman,
thank you for checking back with your bank.

We'll have a look into our system and see if we can solve the problem there.
Please be patient, as I this might take a couple of days, but I or another MUBI Employee will get back to you as soon as possible.

Best regards,
Maximilian
MUBI Support Team

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Dear Roman, thank you for checking back with your bank. We'll have a look into our system and see if we can solve the problem there. Please be patient, as I this might take a couple of days, but I or another MUBI Employee will get back to you as soon as possible. Best regards, Maximilian MUBI Support Team

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romr April 12, 2012 06:50

Any progress? Could the issue be solved?

Thanks in advance,
Roman

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Any progress? Could the issue be solved? Thanks in advance, Roman

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Maximilian (Employee) April 12, 2012 09:05

Dear romr,

apologies that I didn't get back earlier, I checked our system and couldn't find any problem so I thought it would have worked by now, sorry.

Please write a email with your credit card details to support@mubi.com and post a link to this forum topic here or explain your problem again, it will be forwarded to someone who can do more than me.

Thank you very much for your patience and cooperation with this. We will do everything to solve this really quick now.

Best regards,
Maximilian
MUBI Support Team

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Dear romr, apologies that I didn't get back earlier, I checked our system and couldn't find any problem so I thought it would have worked by now, sorry. Please write a email with your credit card details to support@mubi.com and post a link to this forum topic here or explain your problem again, it will be forwarded to someone who can do more than me. Thank you very much for your patience and cooperation with this. We will do everything to solve this really quick now. Best regards, Maximilian MUBI Support Team

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MIke May 05, 2012 15:06

Will the issue be resolved? I cannot use my Visa card in Mubi. The card is accepted everywhere else so its definitely not the card's fault.

Best regards,
Mike

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- romr May 06, 2012 12:37
  
  Ultimately MUBI Support Team blamed my card issuer for the failure. I have given my subscription up.
  
  Regards,
  Roman
  
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Will the issue be resolved? I cannot use my Visa card in Mubi. The card is accepted everywhere else so its definitely not the card's fault. Best regards, Mike

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Maximilian (Employee) May 08, 2012 14:52

Dear Mike,
please get in contact with us directly via support@mubi.com so we can check what is wrong with your card or with our system.
But as romr said, also it is a VISA card, if your card issuer isn't handling it like a credit card we can not make it work either, but I hope we'll find a solution.

Best regards,
Maximilian
MUBI Support Team

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Dear Mike, please get in contact with us directly via support@mubi.com so we can check what is wrong with your card or with our system. But as romr said, also it is a VISA card, if your card issuer isn't handling it like a credit card we can not make it work either, but I hope we'll find a solution. Best regards, Maximilian MUBI Support Team

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