it's not possible to see movies in my PC

Edit Subject

Hello Htor Rgu,

I'm very sorry for the problem, and we'll be happy to help!

When you go to main MUBI website you will find Belgacom tab under your account. This will let you enter the code you get from the Belgacom website which will enable your MUBI Pass. Please make sure this is done first.

Also; Is this issue happening for all films? For instance, if you go to one of our free films, does it successfully play for you?

If not, there are a few things we can try. Our lead developer would recommend:

Updating to the latest version of Flash. (If you don't have it, you can download it for free here: http://get.adobe.com/flashplayer/.)

Trying in a different browser. The site should work in Firefox, Safari, and Chrome, but depending on your configuration, results may vary.

Making sure all other programs and windows a closed. Even a fast connection could be slowed down by a lack of memory or a buildup of spyware, and anything that can free up memory could improve performance.

If you try these, does the problem persist?

All the best,
Pawel
MUBI Support Team

Dear Pawel, I verify all and it's not possible to wath the films. In the web my account it's active and the Belgacom service suggest that it's a problem of your system. I can see the free films but not the other. (I have the messageoops: there is trouble in the projection booth...). Also I'ts not possible to introduce a new code from Belgacom by the belgacom tab, because my account it's active. Could you please restore my access as soon as possible. Note that it's not the first time that I have the same problem.

Best regards

Dear Pawel, as Belgacom says to me, that the problem is due to your Web's service...
I have some questions for you,
What is the problem concerning my account on line?
Why am I not able to watch films in my PC until that day, in spite that I paying for your service?
Why do you have disconnected my service on line?
Do yo think to restore my online acces soon?
I waiting hearing soon from you
regards

Dear Htor Rgu,

I am very sorry for the late reply and that we weren't able to fix your problem yet.

Our head developer just informed me this minute, that Belgacom is down due to an SSL error.
We are in contact with them and they are working on the problem. We hope that they'll have fixed it in the next couple of days and we will let you know immediately when it's working again.

Apologies again and thank you very much for your patience!

Best regards,
Maximilian
MUBI Support Team

Hello Htor,

As Max mentioned, our communication channel with Belgacom is down. I have contacted Belgacom staff to resolve this problem but I'm not sure how long it will take them. In the meantime, I have added a manual validation to your MubiPass which *should* allow it work for the next 72 hours without communicating back to Belgacom. Please try watching a film now and let me know if it works (I've never done this manually before, so this is an experiment of sorts).

Thanks,
Gabe