I’m frustrated

Free trial not working

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Hi, I signed up for the free trial on 15 feb and watched 1 movie immediately through my boxee box. It won't give me access to any more films now but I should be fine for another 12 days. How can I get it to work. I cannot find any info on your web site.

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Pawel February 17, 2012 20:55

Hello Jacquidixon,

What happens exactly when you press the WATCH button? Does the system return an error message? Please note that subscription does not change the look of the website and you will still see the prices on film pages.

Thank you for your patience and we hope to have it fixed asap.

All the best,
Pawel
MUBI Support Team

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Hello Jacquidixon, What happens exactly when you press the WATCH button? Does the system return an error message? Please note that subscription does not change the look of the website and you will still see the prices on film pages. Thank you for your patience and we hope to have it fixed asap. All the best, Pawel MUBI Support Team

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Dario May 22, 2012 08:39

"all items filtered. please check your ratings"... not possible to see film list anymore and trial period is going on... i will cancel before starting to pay of course if the problem is not solved

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"all items filtered. please check your ratings"... not possible to see film list anymore and trial period is going on... i will cancel before starting to pay of course if the problem is not solved

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Maximilian (Employee) May 22, 2012 09:02

Dear Dario,
are you accessing MUBI via a Sony Bravia TV? There is a problem with all Bravias at the moment and we are working on it to solve it.
You should still be able to access MUBI and watch films during your free trial on www.mubi.com

Apologies for this inconvenience, we hope to have this problem fixed soon!

Best regards,
Maximilian
MUBI Support Team

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Dear Dario, are you accessing MUBI via a Sony Bravia TV? There is a problem with all Bravias at the moment and we are working on it to solve it. You should still be able to access MUBI and watch films during your free trial on www.mubi.com Apologies for this inconvenience, we hope to have this problem fixed soon! Best regards, Maximilian MUBI Support Team

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Solidus_Serpens July 26, 2012 22:26

Can you fix this I'm having this problem on my imac, its a right pain I've watched films in my free period for 5 days and now it is playing up. It just will show me the subscribe button and then when I press the x or subscribe it just goes back to the picture and movie synopsis. PLEASE FIX IT!

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Can you fix this I'm having this problem on my imac, its a right pain I've watched films in my free period for 5 days and now it is playing up. It just will show me the subscribe button and then when I press the x or subscribe it just goes back to the picture and movie synopsis. PLEASE FIX IT!

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Maximilian (Employee) July 30, 2012 10:29

Dear Solidus_Serpens,

Apologies for the late reply and that you have experienced this problem.

I have checked your account and you have a life and running subscription, so you should be able to watch films.
Could you please try again to click on WATCH FILM on the films page and let me know, if it doesn't work, which error notification shows up. A screen shot would also help to fix this as fast as possible.

Thank you for your patience and I hope we will have you watching films asap!

Best regards,
Maximilian
MUBI Support Team

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Dear Solidus_Serpens, Apologies for the late reply and that you have experienced this problem. I have checked your account and you have a life and running subscription, so you should be able to watch films. Could you please try again to click on WATCH FILM on the films page and let me know, if it doesn't work, which error notification shows up. A screen shot would also help to fix this as fast as possible. Thank you for your patience and I hope we will have you watching films asap! Best regards, Maximilian MUBI Support Team

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