Films are not loaded

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I've tried to watch 3 films but none of them was loaded: The Secret of the grain, Bad connection and Alice. Just now that I'm paying for it, it does not work...

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Pawel June 14, 2012 16:56

Dear Beth,

I'm very sorry for the problem, and we'll be happy to help! Is this issue happening for all films? For instance, if you go to one of our free films, does it successfully play for you?

If not, there are a few things we can try. Our lead developer would recommend:

Updating to the latest version of Flash. (If you don't have it, you can download it for free here: http://get.adobe.com/flashplayer/.)

Trying in a different browser. The site should work in Firefox, Safari, and Chrome, but depending on your configuration, results may vary.

Making sure all other programs and windows a closed. Even a fast connection could be slowed down by a lack of memory or a buildup of spyware, and anything that can free up memory could improve performance.

If you try these, does the problem persist?

All the best,
Pawel
MUBI Support Team

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Dear Beth, I'm very sorry for the problem, and we'll be happy to help! Is this issue happening for all films? For instance, if you go to one of our free films, does it successfully play for you? If not, there are a few things we can try. Our lead developer would recommend: Updating to the latest version of Flash. (If you don't have it, you can download it for free here: http://get.adobe.com/flashplayer/.) Trying in a different browser. The site should work in Firefox, Safari, and Chrome, but depending on your configuration, results may vary. Making sure all other programs and windows a closed. Even a fast connection could be slowed down by a lack of memory or a buildup of spyware, and anything that can free up memory could improve performance. If you try these, does the problem persist? All the best, Pawel MUBI Support Team

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Beth Olinto June 15, 2012 00:48

Thanks for your reply. I'm using Chrome, and I'll check the updates of the Flash, Even when the film is loaded it is always interrupted for more loading. Yesterday, after not being able to watch those films I managed to watch another one, None of them is free.

Thanks again!

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Thanks for your reply. I'm using Chrome, and I'll check the updates of the Flash, Even when the film is loaded it is always interrupted for more loading. Yesterday, after not being able to watch those films I managed to watch another one, None of them is free. Thanks again!

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Pawel June 18, 2012 14:38

Hello Beth,

I see. The reason may be slow connection speed. Some of our users with slower broadband pre-load films by pressing the play button and then pause it. When the film is completely loaded the viewing is smooth. I hope this will help. You can still access the film as the rental period last for a week; once you purchase the film you have 7 days to watch as many times as you like.

Thank you for your patience and please let us know if there is anything else we may help with.

All the best,
Pawel
MUBI Support Team

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Hello Beth, I see. The reason may be slow connection speed. Some of our users with slower broadband pre-load films by pressing the play button and then pause it. When the film is completely loaded the viewing is smooth. I hope this will help. You can still access the film as the rental period last for a week; once you purchase the film you have 7 days to watch as many times as you like. Thank you for your patience and please let us know if there is anything else we may help with. All the best, Pawel MUBI Support Team

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