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I bought my monthly subscription about a week ago, and in 60% of the films I have seen this has occured: the images suddenly stop in a given point and the audio keeps going on.
I had already bought the subscription 5 or 6 times before and this had never happened (I still have the same internet conection). I don't know if the streaming velocity lowered because of all the Semaine de la Critique's film online for free, but I think that WE WHO PAY should get a better service.
I have already stopped watching two films (O extranho mondo de Zé do Caixao and Lascars) because of this problem, and have not been able to take full advantage of my subscription.
Watching films online on Mubi used to be AWESOME, but this is getting worse than a YouTube video. Hope you guys can solve this.
I’m
disappointed
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I’m
confident
Hello Santropez,
I am sorry that you have experienced difficulties during the playback. I've checked both films and they play fine on our end. May I suggest to make sure that your version of Flash is up-to-date. You can download the latest version for free here: http://get.adobe.com/flashplayer/.
Aside from updating Flash and making sure your computer meets the system requirements, our lead developer would also recommend:
Shutting down all other programs
Using Google Chrome (which has a low memory overhead)
Restarting your computer, and not doing anything else except starting Chrome and watching the film
Please let us know if that solves the issue.
Best
Pawel
MUBI Support TeamComment -
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I’m
disappointed.
I have the same problem including that the audio keeps going. I use Chrome, I have the latest Flash, system requirements and everything else off. I used to be able to let the film load and then watch it but can do that no longer... -
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I’m
confident
Hello
We're in the process of upgrading our player from progressive download to streaming and some of our users may encounter issues of bandwidth, since the film can no longer buffer all the way.
I would recommend, as above, shutting down other programs and using Google Chrome, which has a lower overhead (anything that can free up bandwidth will help, and even a fast computer can be slowed down by spyware)
I hope this will help. Please let us know if you have any further questions or concerns.
All the Best
Pawel
MUBI Support Team -
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I’m
upset
I did all of that, closed all other internet windows and programs (logging out as well), installed the latest fast player, and during the first 6 minutes of a film, this has occured already 3 times.
I want a solution for this, this is very inferior to what Mubi had given me the past times I bought my subscription, and this causes me to watch less films than I could and as well to enjoy them less.
- Finished watching it. The film stopped for more than 10 seconds 5 times in 14 minutes and following all the recommendations you sir made to me, but there's still a big problem here. It didn't get any better. -
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I’m
frustrated
I too am experiencing the same as described and applied your suggested solutions to no avail.
The Mubi experience is less fun than it used to be. -
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hello, i'm getting constant stopping and starting. trying to watch time bandits. using chrome, latest flash, etc etc. poor. did not used to be like this. -
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Hello mnods,
Sorry to hear that. May I ask to try using different browser? Depending on the system some users reported better results with Firefox or Safari.
Please let us know if this helps.
All the best,
Pawel
MUBI Support Team -
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was trying firefox before chrome (osx) - seems to stop at the same times no matter what. have wasted plenty of time trying to get it to work but is unwatchable, so will go find it somewhere else... would like a refund.
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Hi again,
The good news are that the rental period is 7 days so you may try it later on again. Does this problem occur for other titles on our website? May I ask you to try playing one of our free films: http://mubi.com/films/alice-in-wonder... just for testing purposes?
To inquire about possible refund please write to us at support@mubi.com and reference this thread.
All the best,
Pawel
MUBI Support Team -
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I'm experiencing the same issue, choppy picture, seems to pause. Using chrome, happens in IE, updated video driver & flash. FF just a black square, doesnt load. No problems with netflix, things i download, ubu.com or hulu. This is clearly something to do with your site. I am a subscriber.
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