I’m frustrated

How do I get a refund for my subscription?

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I decided to subscribe for my 4 year old son after checking out your extensive movie lists on the PS3. He likes all the Disney Pixar animations etc of which you had loads in the lists. After paying the £9.99 subscription I find that these films feature in your lists as a database feature only and not as available films. Unless I have got this very wrong I have been misled by your information and want an immediate refund. Please let me know this is happening. I have no interest in the films which now appear to be the relatively small number available and will not watch any content while this is being resolved.

Iain Swayne

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Maximilian (Employee) April 03, 2012 11:03

Dear Georges Couillard,

we would be sorry to see you canceling your subscription, but if you wish to do so please simply click on:
>>> ACCOUNT
>>> SUBSCRIPTION & CREDIT
>>> CANCEL SUBSCRIPTION

Please let me know if you need any further support or informations.

Best regards,
Maximilian
MUBI Support Team

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Dear Georges Couillard, we would be sorry to see you canceling your subscription, but if you wish to do so please simply click on: >>> ACCOUNT >>> SUBSCRIPTION & CREDIT >>> CANCEL SUBSCRIPTION Please let me know if you need any further support or informations. Best regards, Maximilian MUBI Support Team

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Tex260Z April 03, 2012 22:14

Why would anyone subscribe???
You can just pay per view! If they don't have it you don't pay!
Also I don't understand why this isn't promoted as a foreign/classic film service, because that's exactly what it is! And I like it because I like to watch quality Cinema, not US trash.
However, no Hadaka no Shima as yet.

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Why would anyone subscribe??? You can just pay per view! If they don't have it you don't pay! Also I don't understand why this isn't promoted as a foreign/classic film service, because that's exactly what it is! And I like it because I like to watch quality Cinema, not US trash. However, no Hadaka no Shima as yet.

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massatony April 21, 2012 11:04

I was not under any allusions as to what MUBI was offering thru PS3 when I signed up. I don't understand how so many people have got this wrong. The big issue for me is that the service is crap. With constant freezing issues and movies not downloading the whole thing is an exercise of frustration. If these issues were fixed I would continue with the subscription otherwise I am about to give up.

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I was not under any allusions as to what MUBI was offering thru PS3 when I signed up. I don't understand how so many people have got this wrong. The big issue for me is that the service is crap. With constant freezing issues and movies not downloading the whole thing is an exercise of frustration. If these issues were fixed I would continue with the subscription otherwise I am about to give up.

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