Can't watch any movie / trouble in the projection booth

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Dear Luc,
apologies for this trouble and the late reply.
Did you try different films and could you please let me know which ones with the exact title and year?

I hope we will solve this soon.

Best regards,
Maximilian
MUBI Support Team

Dear Maximilian,
I have the impression it's global, not for specific films. Few examples of the films I tried are: Elephant (2003), Le ballon rouge (1956), Underground (1995), Mysterious skin (2004). Mysterious skin worked last week, as I saw it on mubi.com. Also, I think the issue is not related to settings on my pc, as it does work when I watch trailers.
Additional remark: when I retried, I noticed that there also is an error message in the left top, that says "500 Internal Server Error"; added a screendump.
Best regards,
Luc.

Dear Maximilian,
is there any news on this issue? As the problem still occurs.
Something else that I didn't notice before: see the screen shot I sent you in my previous feed back: it shows not only 500 internal Server Error, but also MUBI BETA. Could it be that the system automatically connects me to a test environment instead of MUBI EUROPE or something like that? Hope the problem can be resolved soon, as it's more than a week now, that I can't watch any films.
Best regards,
Luc

Dear Luc,
sorry for the long silence and thank you for the more details.
We are working on it and have it fixed soon.
Do not worry about the MUBI BETA it is MUBI. MUBI is officially still in Beta phase (test phase) because, as you see with your problem right now, not everything is working 100% all the time. We are allready close to perfection, but there is always the possibility that something might go wrong. It might sound and look easy to stream films, but I promise you it is very complicated, especially with the high quality standards that we are aiming for.

So apologies again for this inconvenience, our developers in San Francisco are working on it and I will send them another email that they should hurry even more.

Thank you for your patience again, I will let you kn ow as soon as we have it fixed.

Best regards,
Maximilian

Dear Maximilian,
is there any news avout this issue? It's been more than a full month that I can't watch any film on this site. It's becoming difficult to accept this situation, as I'm paying for an account for mubi.com via Belgacom.
Can you please give me a status update?
Best regards, Luc.

Dear Luc,
I am very very sorry, we thought we had this problem fixed.
We will look into it right away. Did you try to watch a film in the past month and it never worked?

Apologies again, we try to fix it as fast as possible.

Best regards,
Maximilian

Maximilian,
I've tried at least once a week.. and until now it still doesn't work.
regards,
Luc

Hello Luc,

I am the lead developer of MUBI. I will fix your problem via email.

Thank you for your patience.

Hi Gabe,
this temporary workaround seems to be ok for the time being. I tried to start a few films and had no issues doing so.
If the problem will not be solved within those 72 hrs (temp. solution), could you please use the same workaround until there's a solid solution.
Please also let me know when the problem should be resolved permanently.
Much appreciated, best regards,
Luc.